Here at Jack in the Box we have a ‘Zero Tolerance’ policy in place to always ensure our staff’s well-being. Our aim is to create an atmosphere where there is mutual respect between all the staff and parents/carers. All our staff aim to be polite, helpful, and sensitive to each family’s individual needs and circumstances. The staff understand that there will be times when parents/carers may want to discuss a concern they may have or make a complaint. The staff will endeavor to deal with any situation like this in a calm and understanding manner and we would ask that parents/carers would treat the staff in the same way.

Any type of inappropriate behaviour, be it verbal or physical, will not be tolerated and may result in you being asked to leave the Preschool and your child’s place within Jack in the Box may be cancelled: in extreme cases, the Police may be contacted.

For us to maintain good relations with our families we expect:

  • That adults always set a good example to children, showing them how to get along with all members of staff and the wider community.
  • That no members of staff, parents or children are the victims of abusive behaviour or open to threats from other adults on the premises.
  • Physical attacks and threatening behaviour, abusive or insulting language (verbal or written) to staff, parents and carers, children and other users of the premises, will not be tolerated and will result in termination of childcare contracts.

Types of behaviour that are considered serious and unacceptable and will not be tolerated: (This is not an exhaustive list but seeks to provide illustrations of such behaviour)

  • Shouting, either in person or over the telephone
  • Speaking in an aggressive/threatening tone
  • Physically intimidating, e.g. standing very close
  • The use of aggressive/rude hand gestures/exaggerated movements
  • Physical threats
  • Swearing
  • Pushing
  • Hitting e.g. slapping, punching or kicking
  • Spitting
  • Racist or sexist comments
  • Inappropriate posting on Social Networking sites which could bring The Preschool into disrepute or be deemed as bullying.

If any person inside The Preschool starts to act in an aggressive manner, our policy is to:

  • Direct the person away from the children and into a private room within the building if there is one available.
  • Ensure that a second member of staff is in attendance, where possible, whilst continuing to ensure the safe supervision of the children
  • Remain calm and professional to calm the aggressive person, making it clear that we do not tolerate aggressive or abusive language or behaviour
  • If the aggressive behaviour continues or escalates, we will contact the police to ensure the safety of our staff team, children and families
  • If the person calms down a member of staff will listen to their concerns and try to resolve the issue
  • Following an aggressive confrontation an incident form will be completed detailing the time, reason and any action taken
  • Any aggressive behaviour from a parent could result in the withdrawal of a place for the child/ren. Parents will be informed within three days of the incident in writing of any incident that involved aggressive or threatening behaviour to the staff.
  • Management will provide support and reassurance to any staff member involved in such an incident.

Manager sign Jenny
August 21st 2025
Review September 26
Jack in the Box Playgroup Limited trading as Jack in the Box